Return Policy:

1. Returns and Refunds:
   • We are committed to providing you with high-quality spices and food products. If you are not satisfied with your purchase, you may be eligible for a return, refund, or exchange, subject to the conditions outlined below.
   • Please note that for hygiene and safety reasons, certain products may not be eligible for returns unless they are defective or damaged upon arrival. Perishable items cannot be returned.
2. Eligibility for Returns:
   • To be eligible for a return, the item(s) must be unused, unopened, and in their original packaging.
   • If the product arrives damaged or defective, please contact our customer support team immediately with photographic evidence for assessment and assistance.
3. Return Process:
   • To initiate a return or discuss any issues with your order, please contact our customer support team within 5 days of receiving your order. Please provide them with your order details and the reason for the return.
   • Our customer support team will guide you through the return process, providing you with any necessary instructions and a return shipping address if applicable.
   • Please ensure that the returned item(s) are securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure the safe delivery of your return.
4. Refunds:
   • Refunds will be issued in the original form of payment used for the purchase.
   • Once we receive and inspect the returned item(s), we will process your refund within three days (72 hours).
   • Please note that any shipping fees incurred for the original purchase will not be refunded unless the return is due to our error.
5. Exchanges:
   • If you received the wrong product or need to exchange an item, please contact our customer support team for assistance. We will guide you through the exchange process and provide further instructions.
6. Damaged or Defective Items:
   • If your order arrives with damaged or defective items, please contact our customer support team immediately. We may request photographic evidence of the damaged or defective item(s) to assist with the resolution process.
   • We will arrange for a replacement or issue a refund for the damaged or defective item(s), including any applicable shipping fees.
7. Non-Returnable Items:
   • Due to the nature of our products, the following items are generally non-returnable unless they are defective or damaged upon arrival:
     • Perishable food products
     • Customized or personalized items
     • Gift cards or digital downloads
8. Policy Updates:
   • We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.